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These cards, with their thought-provoking snippets of word assemblies, brief but pithy questions and vivid images, go straight to the creative brain, clicking switches and lighting lights as they process their way into the conscious awareness. They turn on a thought process that often continues. The cards are, indeed, rather like having an exceedingly honest and delightfully clever friend upon whom I can call whenever necessary. They maintain a prominent place in my work space.

Victoria Pendragon, D.D., O.M.M.

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Problem solving

Wed, 01 Aug 2007

An operations manager with an International Steel Manufacturer looked at a critical problem in an attempt to understand why it existed, and what could be done to resolve it.

The manager recognised he was actually contributing to making matters worse, how and why that was, and what he could do to deal with the problem. He then took action based on his findings, which he continued to find successful.

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